Terms and Conditions

Terms of Use Virtusan App
Version 1.2 – 15.09.2023.

Aapplicability and scope

  • These terms of use govern the provision and the use of the Virtusan App (hereinafter: “Service”).
  • Terms of use are the rules, specifications, and requirements for the use of a service. They act as a contract between the service provider (“Virtusan AG”) and the service user.
  • The Service may integrate third-party services as well.
  • By using the Service, the user accepts these terms of use as well as the separate privacy statement which you can find here.
  • The separate privacy statement defines the privacy-relevant procedures.

Deliverables of Virtusan, copyright and trademarks

  • The Service is rendered by Virtusan AG a limited liability Company based in Luzern, Switzerland (”Virtusan”). Virtusan is responsible for providing and operating the Service.
  • Virtusan permits the use of the Service within the scope of these Terms of Use and the current scope deliverables.
  • All materials (including software and content whether downloaded or not) contained in the Service are owned by Virtusan (or its affiliates and/or third-party licensors, where applicable), unless indicated otherwise. User agrees and acknowledges that the materials are valuable property and that other than any specific and limited license for use of such materials; user shall not acquire any ownership rights in or to such materials. The materials may not be used except as provided for in these terms of use, and any other relevant terms and conditions provided to user. Audio or video content from Virtusan not explicitly indicated as downloadable may not be downloaded or copied from the Service. The Service is not intended for user’s commercial use, such use is prohibited.
  • Virtusan, the Virtusan logo and all other Virtusan product or service marks are trademarks of Virtusan. Nothing grants user any license or right to use, alter or remove or copy such material. User’s misuse of the trademarks displayed in the Service is strictly prohibited.
  • Virtusan may modify the scope of deliverables and functionalities of the Service at any time.
  • The Service is made available as an application for mobile devices, which must satisfy certain system requirements.
  • Virtusan is authorized to commission subcontractors to render its services.
  • Virtusan may maintain and update the Service anytime in line with technical requirements and revisions upon its discretion.

Service terms of use

  • The user has the personal and non-transferable right to use the Service as and for the purpose provided by Virtusan. The right is non-exclusive and limited to the duration of the contractual relationship.
  • The user is prohibited from downloading or copying software or parts thereof that are constituents of the Service beyond the scope necessary for using the Service and the user is further prohibited from decompiling, disassembling and otherwise reverse- engineering the software.
  • The user is not authorized to modify the Service or parts thereof or introducing changes of any kind. The user agrees not to upload, post or otherwise send or transmit or introduce any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with the Service.

Service and medical disclaimer

  • The information contained in the Service is for general information purposes only. While Virtusan endeavors to keep the information up-to-date and correct, it makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Service or the information contained on the Service for any purpose. Any reliance a user places on such information is therefore strictly at his own risk.
  • Virtusan is a provider of sleep, nutrition, mental and physical fitness content (we call them the “4 pillars”) in the health & wellness space. Virtusan is not a health care or medical device provider, nor should the Service be considered as medical advice. Only the user’s physician or other health care provider can do that. While there is third party evidence from research that meditation can assist in the prevention and recovery process for a wide array of conditions, Virtusan makes no claims, representations or guarantees that the Service provides a physical or therapeutic benefit. Any health information and links on the Service, whether provided by Virtusan or by contract from third party-services, is provided simply for user’s convenience.
  • To the extent that user participates in any movement content user represents and warrants that user is in adequate physical health to perform such activities and has no disability or condition that would make such movement dangerous. User should consult a licensed physician prior to beginning or modifying any exercise program that user undertakes.
  • Any advice or other materials in the Service are intended for general information purposes only. They are not intended to be relied upon and are not a substitute for professional medical advice based on your individual condition and circumstances. To the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the Service, other materials and information published as part of the Service.


  • To the extent permitted by law, Virtusan and its information suppliers shall not be liable for consequences involving the use or non-availability of the Service.
  • In particular, Virtusan waives all liability with respect to correctness, currency, and completeness of the information provided to the user as regards both content and presentation. Any liability for data loss is hereby waived.
  • The user shall be liable to Virtusan for any use of the Service that constitutes abuse, violates these terms of use, or is unlawful.

Duration and termination of the contract

  • The user may terminate the use of the Service at any time and remove it from the device.
  • Virtusan may terminate the use of the Service with 30 days’ notice. The termination notice may be served digitally via the Service.
  • Virtusan is entitled to block the use of the Service at any time without prior notice if the user violates these terms of use or applicable legal provisions or uses the Service fraudulently.

Changes to deliverables and terms of use

  • Virtusan is entitled to change the deliverables and functionalities of the Service as well as these terms of use at any time. The amended terms of use will be communicated to the user digitally via the Service. When we post changes to Terms of Use, we will revise the date and version number at the bottom of these Terms of Use.
  • If the user objects to the amended terms of use, his usage rights shall expire on the date when the amended provisions have been declined by the user.

Severability clause

  • If individual provisions of these terms of use prove to be invalid, incomplete, void, inoperative or unlawful, the validity of the contract shall not be thereby affected. In this case, the respective provision shall be replaced with a valid provision that is as closely equivalent as possible in terms of its commercial effect and content.

Applicable law and venue

  • This contract shall be subject solely to Swiss law, excluding international private law and the UN Convention on the Sale of Goods (CISG). Unless otherwise mandated by law, the sole venue for any disputes arising from this contract shall be the courts at the seat of Virtusan.

Memberships and subscriptions – becoming a member

  • You may sign up as a registered user of the services (a “Member”). To become a Member you need to go to the relevant section of the services, then submit your first name, last name and email address to us, and create a password to be used in conjunction with that email address. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your Device. You may not register for more than one Member account.
  • In the course of your use of the services, you may be asked to provide certain personalized information to us (such information is referred to hereinafter as “User Information”). Our information collection and use policies with respect to the privacy of such User Information are set forth in the Virtusan Privacy Policy. You acknowledge and agree that you are solely responsible for the accuracy and content of User Information, and you agree to keep it up to date.
  • By registering for a Virtusan account, the services, you warrant that: (i) You are legally capable of entering into binding contracts; (ii) All registration information you submit is truthful and accurate; (iii) You will maintain the accuracy of such information; and (iv) Your use of the services does not violate any applicable law or regulation.

Memberships and subscriptions – Once a member

  • You are responsible for maintaining the confidentiality of your account, password and other User Information and for restricting access to your Device to further help protect such information. You are responsible for updating your User Information.
    Use of Virtusan by minors
  • You must be 18 years of age, or the age of majority in your province, territory or country, to sign up as a registered user of the services. Individuals under the age of 18, or the applicable age of majority, may view the audiovisual content displayed in the services only with the involvement and consent of a parent or legal guardian, under such person’s account, and otherwise subject to these terms of use.


  • As a Virtusan Member you will receive access to certain sections, features and functions of the services that are not available to non-members.
  • By agreeing to become a Member you may receive occasional special offer, marketing, and survey communication emails with respect to the service. You can easily unsubscribe from Virtusan commercial emails by following the opt-out instruction in these emails.
  • Virtusan membership accounts and subscriptions are not transferable and therefore you agree to not sell, transfer, or exchange membership accounts or subscriptions in any way or under any circumstance. This expressly applies to any discounted, subsidized, or free accounts or subscriptions.


  • Virtusan account holders may access the services via “Virtusan Premium”, a subscription fee-based program, which gives access to all content within the services. You will only have access to Virtusan Premium while your paid subscription is active and subsisting.
  • You may have access to a free trial period of Virtusan Premium, which automatically converts to a paid annual or monthly subscription term after a certain period of time. In such instances, you can disable the automatic conversion by following the cancellation instructions set forth in section 3 prior to the date of conversion.
  • You may access Virtusan Premium in the following ways: by purchasing a subscription to the services from the Website, within the Apps, where allowed by the App marketplace partners, or through a bundle with one or more of our bundle subscription partners. Please note that if you purchase a subscription through the Apple iTunes Store or our iPhone application, the sale is final, and we will not provide a refund. Your purchase will be subject to Apple’s applicable payment policy, which also may not provide for refunds. If you purchase a subscription through the Google Play store, the sale is final and we will not provide a refund. Your purchase will be subject to Google’s applicable payment policy, which also may not provide for refunds. If you purchase through one or more of our bundle subscription partners, the purchase may be further subject to the Terms and Conditions of such partners, and payment and management of the bundle subscription may be administered by them.
  • Additionally, you may receive access to Virtusan Premium via your Community (as defined and further outlined in section 10.8 below). In such instances you may still be required to provide Your payment information in order to access Virtusan Premium.
  • You may access Virtusan Premium via a monthly or annual subscription option. For the purposes of our monthly and yearly subscriptions, a month constitutes 30 calendar days and a year constitutes 365 calendar days.
  • Our “Monthly” subscription is paid in monthly installments. For each month that your monthly subscription is active, you acknowledge and agree that Virtusan is authorized to charge the same credit card as was used for the initial subscription fee or other payment method as set forth in section 10.5(h) (the “Payment Method”). The monthly renewal subscription fees will continue to be billed to the Payment Method you provided until canceled. You must cancel your subscription before it renews in order to avoid billing of the next month’s subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial-month subscription period.
  • Our “Yearly” subscription is paid for by an upfront payment with automatic annual renewals. You acknowledge and agree that Virtusan is authorized to charge the Payment Method used for (i) the initial annual subscription fee at the rate secured at the time of purchase, and (ii) the non-discounted renewal subscription fee(s). You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial subscription period.
  • Virtusan offers certain special discount pricing options (the “Special Discount Pricing Options”). The Special Discount Pricing Options will permit users to access to the same content included in Virtusan Premium; such Special Discount Pricing Options shall only be available to qualified users (the “Qualified Users”). To be considered a Qualified User, your information will be provided directly Virtusan’s third-party verification system. Virtusan reserves the right to determine if you are a Qualifying User in our sole discretion.
  • Virtusan Special Discount Pricing Options include the following: the Student Discount Offer, the terms of which can be found in the Student Discount Offer Terms and Conditions.
  • You agree to promptly notify Virtusan of any changes to the Payment Method you provided while any subscriptions remain outstanding. You are responsible for all applicable fees and charges incurred, including applicable taxes, and all subscriptions purchased by you.
  • In the course of your use of the services, Virtusan and its third party payment service provider may receive and implement updated credit card information from your credit card issuer in order to prevent your subscription from being interrupted by an outdated or invalid card. This disbursement of the updated credit card information is provided to Virtusan and Virtusan’s third party payment service provider at the sole election of your credit card issuer. Your credit card issuer may give you the right to opt-out of the update service. Should you desire to do so, please contact your credit card issuer.
  • Our obligation to provide the services only comes into being when we take receipt of your Order, and we confirm your purchase to you by email. We shall confirm your Order and send you an email to confirm your access to the subscription purchased. Please quote the Order number in all subsequent correspondence with us. Prices in US Dollars and Euros include local taxes. All prices in Pound Sterling include VAT unless otherwise stated. You agree not to hold us responsible for banking charges incurred due to payments on your account. If payment is not received by us from the Payment Method you provided, you agree to pay all amounts due upon demand by us. You agree that you are not permitted to resell any services purchased through Virtusan for commercial purposes.
    Device requirements
  • To enjoy Virtusan via your smartphone or other Device, your Device must satisfy certain system requirements. These requirements can be found on the Website and the Google, Apple and Amazon App marketplaces.
  • “Gift Subscriptions” are pre-paid memberships to the services. A person who purchases the gift is referred to in these terms of use as the “Giftor”. A person who receives and redeems a Gift Subscription to the services is referred to in these terms of use as the “Recipient”. Gift subscriptions are paid for by a one-time upfront payment. Once bought, the Giftor will receive an Order confirmation and receipt. The Virtusan gift subscription will be sent to the Recipient on the Giftor’s specified date. Gifting codes can only be used once in the country for which they were purchased and cannot be redeemed for cash, resold or combined with any other offers, including free trial. Please note that gifting codes cannot be redeemed if the Recipient has already purchased a subscription through the Apple iTunes Store or our iPhone application, or the Google Play Store or our Android application. We will automatically bill the Payment Method you provided for any purchased Gift Subscriptions at the time of purchase, not delivery. There are no refunds or other credits for Gift Subscription that are not redeemed. Virtusan will notify the Recipient prior to the end of the Gift Subscription that the gift period is about to expire. Virtusan is not responsible if a Gift Subscription is lost, stolen or used without permission.

Corporate and other consumer communities

  • Many consumer communities (corporations, universities, hospitals, etc.) (“Community” or “Communities”) purchase and introduce the services to their employees and members. In some cases, these Communities may supplement these terms of use with their own terms and conditions, which may include additional terms around subscription redemption, usage or supplementary payment for Virtusan Premium access. In such event, these Community terms and conditions shall also apply to your use of the services. In the event of any conflict with such additional terms and these terms of use, the additional terms shall prevail.

Changing fees and changes

  • We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these terms of use, any price changes or changes to your subscription plan will take effect following notice to you.

Cancelation of services – cancelation by you

  • You may cancel a Monthly subscription at any time. Cancellation is effective at the end of the applicable monthly period. Please make any such cancellation by visiting here or emailing [email protected].
  • You may cancel a Yearly subscription plan at any time. Cancellation is effective at the end of the applicable annual period. Additionally, our Yearly subscription plan is offered with a 30-day money back guarantee, which entitles you to a full refund upon cancellation and emailing [email protected] to request a refund. Such refund requests must be made within the first 30 calendar days from your first date of payment. You are entitled to one refund only. After your refund, any future subscriptions will no longer qualify for the 30-day money back guarantee. No such refunds will apply to subsequent renewals of the Yearly subscription or subscriptions purchased through the Apple iTunes Store or our iPhone application, or the Google Play Store or our Android application.
  • Please note that if you purchase a subscription through the Apple iTunes Store or our iPhone application, you may cancel your subscription by canceling automatic renewal of paid In App Subscriptions by selecting Manage App Subscriptions in your iTunes Account settings and selecting the subscription you want to modify. If you purchase a subscription through the Google Play store you may cancel automatic renewals in account settings under Subscriptions in the Google Play app, or according to the current process outlined by Google Play.

Cancelation of services – cancelation by us

  • We may suspend or terminate your use of the services as a result of your fraud or breach of any obligation under these terms of use. Such termination or suspension may be immediate and without notice. A breach of these terms of use, includes without limitation, the unauthorized copying or download of our audio or video content from the services. Promotion and discount codes
  • Any promotion code or offer (including the Special Discount Pricing Options) provided by us may not be used in conjunction with any other promotion code or offer, past or present. Introductory offers are only available to new users of the services, except where expressly stated otherwise. Previous users or trial users of the services do not qualify as new users. No promotion code or discount will apply to corporate or other Community subscriptions. Unless otherwise set forth in the terms of use of any promotion, all pricing promotions or discounts will apply to the initial period of the subscription, and any renewals will be charged at the non-discounted rate for the type of subscription purchased.

© Virtusan AG, Version 1.02, these Terms of Use are effective and were last updated on September 15, 2023 Virtusan AG, St Niklausenstrasse 19, 6005 St. Niklausen LU, Switzerland



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